3. Security

How we keep you, your data and your money safe​

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22 articles in this collection
Written by Trav

3.01 Why do I need to provide personal details

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Updated over a week ago

3.02 Why do you need to verify my identity to place an order

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Updated over a week ago

3.03 What can I do if you are unable to verify my identity

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Updated over a week ago

3.04 Why do I need to provide identity documents

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Updated over a week ago

3.05 What can I do if my identity documents are rejected

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Updated over a week ago

3.06 What happens to the identity documents I provide

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Updated over a week ago

3.07 Will an identity check affect my credit rating

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Updated over a week ago

3.08 Why do I need to verify my email address

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Updated over a week ago

3.09 How do you store my personal details

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Updated over a week ago

3.10 How do you store my bank details for direct debits

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Updated over a week ago

3.11 How do you store my payment card details

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Updated over a week ago

3.12 Will you keep my personal details after my account expires

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Updated over a week ago

3.13 Will you keep my personal details if you cannot confirm my identity?

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Updated over a week ago

3.14 Are you registered with the Data Protection Register

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Updated over a week ago

3.15 Will you provide my personal details to any third parties

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Updated over a week ago

3.16 Are you registered with the Financial Conduct Authority (FCA)

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Updated over a week ago

3.17 How do you prevent money laundering

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Updated over a week ago

3.18 How do I report suspicious activity in my account

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Updated over a week ago

3.19 Can I lock my account if I think it has been hijacked

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Updated over a week ago

3.20 What happens if my mobile device is lost or stolen

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Updated over a week ago

3.21 How do I view your terms and conditions

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Updated over a week ago

3.22 How do we use your marketing preferences

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Updated over a week ago